HOA Payment Options

CMS has upgraded our property management software to CINC Systems WebAxis to provide real-time account information and additional payment options.

The original billing address has not changed for homeowners who make payments by mail or by personal bank. No changes are needed if you continue paying by check.

If after reading to through the information below you still have questions, please contact David Sanders at dsanders@communitymanagement.com

How to Register:

• Visit https://cms.cincwebaxis.com
• Click "Register" on the upper right corner to create an account.
• Enter your property information.
• Once your registration request has been verified and confirmed, you will receive an email (from "donotreply@cincsystems.com" ) with a link to set your password for your new login ID (check your spam folder if you do not receive this).
• Click the link to reset your password as soon as possible, as it will expire in 5 days. If you miss the 5-day deadline, return here and click "Forgot Password". A new password link will be emailed to you, which will also expire within 5 days. Please note that anytime you request a new password, the one in previous emails will be voided.
• Once you reset your password, you may log in using your email address and your new password.

How to Pay Assessments:

• Visit https://cms.cincwebaxis.com
• Click "Sign In" on the upper right corner and enter your login information.
• Click "Pay Assessments" and Choose Payment Method (eCheck or Credit Card)
• To set up recurring payments click "New Recurring Payment"
• Pay by eCheck at no cost or by Credit Card for a 3.25% fee

You can also send payments through a bank, payment service, or mail a check.

Checks can continue to be mailed to:
Heritage Bank
HOA Remittance Processing
PO Box 11036
San Jose, CA 95103-1036

You will continue to receive billing statements, either by mail or email according to your preferences. You can update these preferences after registering by going to Account Info -> My Profile –> Communication.

How to Set Up Multiple Properties:

• Register for your first property and log into the website
• Click on the Account Info dropdown and choose My Profile
• Scroll to the bottom to Register an Additional Property

Once the additional property registration is verified and approved you can toggle between property information from your My Profile page.

Helpful Videos:

WebAxis Experience - How to Register for WebAxis